Bayou Fit Lab

The challenge

What wasn't working

Two staff members were spending most of their shift answering the same questions by text and DM — class times, membership freezes, parking, cancellation windows — while members waited on hold to reschedule sessions.

The approach

How we solved it

1. 01

   Built a custom booking application with class capacity, waitlists, and self-service rescheduling so members stopped needing a human for routine changes.

2. 02

   Trained an assistant on the studio's real policies, schedule feed, and pricing, with explicit rules about when to escalate to staff.

3. 03

   Wired the assistant into the same booking data as the app so answers about availability are live rather than approximate.

4. 04

   Added a review dashboard where staff can see every conversation and correct the knowledge base in one click.

The outcome

What changed

The assistant now resolves roughly 70% of inbound inquiries without staff involvement, and front-desk time shifted from message triage to member onboarding.